Norton Family Problems
How to fix Norton Family Problems?
Norton Family is a product from Norton that helps you to monitor and supervise all your kid’s activities online. You can also set online time limits using this application. The chance for an error/issue to occur in Norton Family is less. But, some users have encountered an issue with it.
The below section explains how to fix the
Norton Family problems.
Issue 1: When access to a device is restricted during allowed hours
Solution: Lock and Unlock the device
First, sign in to your
Norton account. Choose the child profile.
Lock Child’s Devices option. Now, the
Instant Lock window will open up. Click
Lock in it. Now, your child profile has been locked.
To unlock it, click
Unlock Child’s Devices > Unlock.
Issue 2: Norton Family not monitoring the web browsing activities
Solution: Enable the Norton Family add-on
Based on the web browser you’re using, the options and menus might change.
Open the default web browser on your computer.
For Firefox: Click Open Menu > Add-ons. Go to the Extensions tab. Click the Norton Family option and enable its extension. Now, restart the Firefox browser.
For Google Chrome: Click Customize and control Google Chrome > Settings > Extension. Enable the Norton Family extension. Restart the browser.
Now, the Norton Family application will start to monitor web browser activities.
Issue 3: Norton Family stops monitoring the web activities after uninstalling Norton Internet Security or Norton 360
Solution: Reinstall Norton Family
On your Windows computer, open the Run application as an administrator.
Type appwiz.cpl and tap Enter.
Look for the Norton Family application in the installed programs list.
Click the Uninstall button.
If prompted, enter your Norton account’s email address and password.
Click OK > Next > Restart.
After restarting the computer, reinstall the Norton Family application.
If the Norton Family Problems persists even after reinstalling the application, contact us.