The Bitdefender VPN error code 1011 indicates the I/O timeout issue. This issue occurs if the endpoint fails to reach the destination server. In short, this error code is related to the connectivity issue. Some other causes for this error are the selected or update server is offline, or the update server’s port is closed in the location 7074.
To solve this error code, try some of the possible methods discussed below.
First of all, check if the update server’s status is active.
If the update server status is set as relay, then check if the epupdateserver is running.
If not, activate it manually from the Services section.
Make sure that the port 7074 can be accessed from the endpoint location.
You can check it by running the telnet command: telnet IP_updateserver 7074.
The above-mentioned method is one of the possible ways to solve this issue.
If the Bitdefender VPN error code 1011 persists, contact us.
Bitdefender scan failed error code 501
The scan failed error code 501 in Bitdefender is a common issue faced by most of the users due to minor misconfiguration or wrong computer settings.
The chance for this error is too low. If this error occurs, then you can fix it easily by performing a basic procedure as mentioned here.
First of all, close the antivirus application and re-launch it after a while.
Make sure to connect your computer to a stable internet connection while performing the scan operation.
If the Bitdefender error code 501 persists, restart your computer.
Again, perform the scan operation.
If the error code 501 persists, uninstall and reinstall the Bitdefender application on your computer.
After re-installing the antivirus application, you can perform the scan operation without any error.
Note: On your computer, if you are using any other antivirus application, then disable it while using the Bitdefender antivirus application.
Bitdefender vpn error code 1015
There are lots of errors encountered in the Bitdefender VPN application. The error code 1015 is one among them, and this error occurs due to an issue with the installed .NET framework. You can solve this error code in five steps, and they are discussed below.
Uninstall the VPN application from your Windows computer.
On your computer, download and run the Microsoft .NET Framework cleanup tool.
After running the cleanup tool, restart your computer and Install the .NET framework v4.5.2 or greater on your Windows computer
After installing the latest framework tool, re-install the VPN application on your Windows computer
Bitdefender error 2002
The Bitdefender error 2002 occurs when the update files fail the MD5 checksum. So, sometimes this error 2002 is denoted as MD5 check failed error.
If the downloaded application files don’t match with files stored on the update server, it may also lead to the occurrence of this error.
To solve this issue, check if the third-party firewall present on your network is blocking the download process.
If so, whitelist the address you want to access on your Network’s firewall settings.
Especially, the addresses such as Upgrade.bitdefender.com:80 & update.cloud.2d585.cdn.bitdefender.net:80 should be whitelisted.
Bitdefender Vpn Error 703
Bitdefender VPN error 703 is another issue caused due to your system file or application damage, i.e., incomplete installation, updation, or removal. You might also encounter this error while recovering data from your computer after a virus attack or improper shutdown of the system.
To overcome this issue, try the possible troubleshooting methods given below.
First, check if any other VPN service is trying to correlate with your system.
If so, disable it, and then check if the error code 703 is solved.
If not, reboot your computer.
Uninstall and reinstall the Bitdefender VPN application on your computer.
Before performing the uninstall process, connect your computer to a stable internet connection.
After uninstalling the application, re-download the Bitdefender VPN application from its official site.
Now, navigate to the Bitdefender Interface section and select the Privacy option.
Click the VPN Control Panel option followed by Install Bitdefender VPN.
Wait for the VPN’s re-installation process to complete.
Once it is completed, change the DNS settings of your network, as discussed below.
Open the Control Panel window of your Windows computer.
Click Network and Internet > Network and Sharing Center > Change adapter Settings > Properties.
Choose the Internet Protocol Version 4 option from the connection elements menu.
Click the Properties button.
Locate the DNS servers and select 18.104.22.168 or 22.214.171.124.
Click the Save button.
The Bitdefender VPN error code 703 must have been resolved by performing the above method.
Bitdefender Vpn Error Code 1009
Bitdefender VPN error code 1009 indicates certain issues on your computer, such as an unstable internet connection, the VPN connection blocked by the firewall, or another VPN/ proxy trying to correlate with your PC.
You can solve this error easily while compared to solving other errors.
Initially, restart your computer.
Connect it to the Bitdefender VPN connection.
If it fails, connect your computer to different networks and check if this issue is solved.
Check if the VPN adapter option is enabled.
If it is disabled, enable it by following the instructions given below.
In the search field of your Windows computer, type the ncpa.cpL command.
Tap the Enter button.
Now, the Network Connection window will open.
In this window, locate and right-click on the AnchorFree TAP-Windows Adapter V9 option.
Select the Enable option.
Now, check if the error 1009 has been resolved.
If not, uninstall and reinstall the Bitdefender VPN application on your computer.
If the Bitdefender VPN error 1009 persists even after re-installing the application, contact us.
Bitdefender update failed error 1002
Bitdefender update failed error 1002 might occur due to temporary issues on your internet connection.
Disconnect and re-connect your computer to the network.
If your network is not stable, try another network.
After connecting your device to a proper internet connection, try to perform the update process.
Bitdefender error code 101
If you are encountering the error code 101 of Bitdefender on your computer, then you have reached the right place to solve it. This error occurs due to misconfigured settings, irrelevant windows registry entries, etc. The below section explains some of the basic ways to solve this error code 101.
For Windows users:
First of all, restore the recent files using the System Restore option.
Perform a clean installation of applications on your Windows computer.
Finally, run the Worm, Malware, or Phishing Scan on your Windows computer.
To run the scan, open the Command Prompt window on your computer.
Type the cleanmgr command.
Tap the Enter button.
The above steps should have resolved the Bitdefender error code 101.
Bitdefender Vpn Not Installing
If you encounter an issue while installing the Bitdefender VPN application on your computer, then make sure that your computer is compatible with the application.
If your PC’s OS type is not compatible with the Bitdefender VPN application requirement, then you can’t install this application on your computer.
After that, make sure that your computer is connected to a stable internet connection.
If not, connect your computer to the network and then perform the installation process.
Ensure that no other VPN or proxy server is blocking the installation process.
If so, disable it, and then perform the install process.
Make sure that the 1194 UDP (Windows) or 500 UDP & 4500 UDP (Mac) port is open on your computer.
If these ports are closed, then you may encounter this error.
Restart your computer and then perform the installation.
Contact us to get remote assistance on the same.
Bitdefender certificate error
If you receive an error while installing the Bitdefender application, then it might be due to the certificate error. This certificate error occurs when you try to install an application that is blacklisted in the certificate section of your computer. So, the UAC, i.e., User Account Control tool will block the application installation process and display a warning message on your device’s screen.
To solve this issue, remove the Bitdefender application from the blacklist.
To do it, type the certmgr.msc command in the Run command dialog box.
Click the OK button.
Now, locate the Untrusted Certificate section in the displayed window.
Open the Certificate folder.
Locate and remove all certificates related to the Bitdefender application.
Click the OK button.
After that, install the Bitdefender application and run a virus scan.