The main reason for the Bitdefender error 1002 is the Internet connection. Check if you are connected to a stable Internet connection. If not, connect your computer to the Internet and then try to update the Bitdefender software. If the error code persists, carry out the steps mentioned below to resolve it.
Launch the Settings window by holding the Win and I keys at the same time
Select the Update & Security option.
Click the Windows Security tab on the left-hand side of the screen and select the Virus & threat protection option on the main panel.
Click the Run a new advanced scan link to open the Advanced Scans window.
Select the radio button next to the Full Scan option and click Scan now.
The Windows Defender program will begin to scan the system. Wait until it completes the scan process.
Once the malware is detected, the program would remove it automatically. Thereafter you won't face Bitdefender error 1002.
Run Disk Cleanup
Type ‘cmd.exe’ in the Windows search bar.
Right-click the Command Prompt window from the search results and select the Run as administrator option.
If the UAC prompt dialog box appears, click Yes.
Type the ‘cleanmgr’ command without the quotes and press the Enter key on the keyboard.
Now, the Disk Cleanup: Driver Selection dialog box will be displayed on the screen.
Choose your drive from the Drives drop-down list and click the OK option.
Run Windows System File Checker
Open the Administrator Command Prompt window and enter the ‘sfc /scannow’ command without including the single quotes.
Most of the problems get resolved if the Windows system is updated to the most recent version. So that you can fix the Bitdefender error 1002 using this method.
Navigate to the Windows Settings window and click Update & Security -> Check for updates.
The system searches for an update and installs it automatically.
Reinstalling The Bitdefender Program
Uninstall the Bitdefender program from your computer and install it again.
Check if the Bitdefender error code 1002 has been resolved.
If not, reset your PC.
If needed, get technical assistance from our support members in resolving this Bitdefender error 1002 by clicking the Call button provided here.